Indian Railways and Truecaller Join Hands to Build Trust in Communication for Passengers
● The Indian Railway Catering & Tourism Corporation (IRCTC) and Truecaller are working together to provide passengers with greater trust in communication. ● Truecaller verified identity will reduce fraud by assuring people that critical communication like your booking details & PNR status are being delivered by IRCTC and no one else. India , 28 October 2021 : The integrated National Railways Helpline 139 used by lakhs of Indians daily is now verified by Truecaller Business Identity solutions. People will now see a green verified business badge logo while making calls to the 139 Helpline. In addition to this, verified SMS message headers will ensure that the customers know that they are receiving the communication about their bookings and other travel details from IRCTC only. Thus, the verified tick mark icon will lock Indian Railways brand name and profile photo on Truecaller, offering a safer customer experience and reducing the chances of frauds. Co