Amazon India to invest over INR 2000 Crore (~USD 233M) to enhance its pan India operations network

 

 Investments to support network expansion and upgrades to serve customers faster and more reliably, improve

employee and associate well-being, and advance technology and innovation.

 

As part of its commitment to building and operating India's safest, fastest, and most reliable operations network, Amazon will invest over INR 2000 crore (~USD 233M) in 2025. The investment will be used to expand and upgrade operations infrastructure, improve associate safety and well-being programs, and develop new tools and technology for its fulfillment network. This new investment builds on top of Amazon’s investments in creating an ops network that helps the company deliver to all serviceable pin-codes across India.  

 

"For over a decade now in India, we have been focused on building the best-in-class logistics infrastructure—designed to deliver with safety, speed, scale, and reliability for our customers across the country. These latest investments reflect our commitment to continually expand and upgrade our operations across our fulfillment, sortation and delivery network. By strengthening our infrastructure capabilities, enhancing processing capacity, and implementing state-of-the-art technology, we're positioning Amazon to better serve customers throughout India while supporting our employees, associates and partners who are the heart of it all." said Abhinav Singh, VP - Operations, Amazon India and Australia.

 

Infrastructure expansion and upgradation

Amazon plans to leverage these investments to launch new sites and upgrade existing facilities across its fulfilment, sortation and delivery network. This investment will enhance processing capacity, improve fulfillment speed, and increase efficiency across the company's operations network that will help Amazon serve customers across India faster and more reliably. Buildings in Amazon’s operations network, both existing and new, are designed with state-of-the art technology and efficient building systems to minimize energy usage. Amazon fulfilment centers are designed to make them safe and more accessible to people with disabilities. The company continually focusses on improvements in cooling solutions, safety initiatives, and resting areas to ensure well-being and safety and provide an inclusive work environment. These strategic investments reflect Amazon’s continued focus on strengthening its operational footprint in India, empowering sellers, enhancing customer convenience and driving growth for local economies.

 

Health and Financial Well-Being

Amazon will continue to invest and to scale its investments and expand initiatives aimed at improving the health and financial well-being of employees and associates across the operations network. This includes expanding programs like ‘Ashray’ – to provide dedicated rest points for delivery associates, even those not delivering for Amazon – offering seating, water, charging stations, and washroom facilities; ‘Samridhi’ - a financial well-being program focused on financial education and personal finance support for associates and drivers; ‘Pratidhi’ program supporting children of associates with scholarship; and ‘Sushruta’ to address the healthcare needs of truck drivers. Additionally, Amazon provides on-site first-aid facilities as well as insurance coverage to all associates working in our buildings and the ones delivering to customers. Recently, Amazon launched a nation-wide initiative to offer free health check-ups to over 80,000 delivery associates and partners through medical camps by the end of 2025.

 

Developing new tools and technology

Amazon continues to enhance on-road safety by using the latest technologies to alert delivery associates and partners about unsafe speeds and encourage rest breaks. Amazon is investing in tools that measure route complexity and ensure equitable distribution of delivery routes, while allowing adequate time for each delivery. Amazon is streamlining driver onboarding processes and enhancing the Driver app for better earnings transparency and benefit information. A new Helmet Adherence Application will protect delivery associates and partners by verifying proper helmet use before trips begin, sending real-time safety alerts when needed. The company is streamlining the onboarding experience for associates and enhancing the Driver app to improve experience, earnings, transparency, and benefits. Amazon is also simplifying delivery workflows by making the app more self-guided, improving navigation for unstructured addresses, and reducing cognitive load with photo and video-based item verification.