OPPO India expands Send-in Repair service to 25,000 pin codes, announces 24-hour repair turnaround time (TAT)
Andhra Pradesh, November, 2023: OPPO India revolutionises after-sales service with its Service Centre 3.0, which expands its reach across India to cover 25,000 PIN codes with its pick-up and drop service. As part of this programme, the brand has also fine-tuned process efficiencies to guarantee a quick 24-hour TAT (turnaround time) for 80% of all smartphone repairs, including software issues, screen and battery replacement, speaker damage, and touchscreen malfunction. The Customer Service 3.0 initiative, introduced last year, already provides one-hour onsite repairs for select devices, new product demonstrations, free pick-up and drop, and debit/credit cards-based bank EMI options on repairs, among several other benefits. OPPO India also provides transparent, real-time repairs where customers can view OPPO technicians fixing their devices in front of their eyes. Under the 24-hour send-in repair service, customers can schedule a free pick-up and drop for their smartphone by submittin