Counterpoint Survey: OPPO India takes No 1 position in After-Sales Service; 62% ‘very satisfied’ customers
. OPPO India is a front-runner across key parameters of repair quality, costs, timely issue resolution, transparency, multilingual communication and staff expertise • Nine out of 10 customers highlight face-to-face phone repairs as an important parameter; OPPO India leads as repairs for 78% of customers were conducted in front of them • “Trustworthy” and “Genuine” are the most popular words used to describe OPPO India National : In line with its commitment to offer unparalleled service experience, OPPO India earned No 1 position in customer satisfaction for after-sales with 62% of its customers rating their in-store after-sales service as ‘very satisfactory’. In August 2024, Counterpoint Research carried out a survey comprising 2,000+ customers among India’s top five smartphone brands to measure their after-sale service experiences. The recognition is reflective of OPPO India’s customer-first approach to elevate the service experience through its new generation centres. The su...