Now, book your vaccination appointment on the MyGov Corona
Helpdesk on WhatsApp
After vaccine you can download the certificate
National, August, 2021: The Ministry of Health and MyGov, announced that the MyGov Corona Helpdesk on WhatsApp now allows users to locate their nearest
vaccination centre and book their vaccine-appointment.
To contact MyGov
Corona Helpdesk chatbot, citizens can save the WhatsApp number+91
9013151515 on their phones; start a chat by typing “Book Slot” and
send it to the number. This will generate a 6-digit one-time password on
the respective mobile phone number. Users then choose a preferred date and
location, based on the pincode and vaccine type. All users can follow this
sequence to get a confirmation of their centre and day of their vaccine
appointment.
Powered by Haptik’s AI
solutions and supported by Turn.io, the MyGov Corona Helpdesk on WhatsApp,
since its launch in March 2020, has emerged as one of most authentic sources of
Covid-related information during the pandemic and served as a critical
instrument in fighting the public-health crisis for over 41 million users
across India. Earlier this month, on the 5th of August 2021, MyGov and WhatsApp
also introduced the ability for users to download vaccine certificates
from the chatbot and so far, over 32 lakh
certificates have been downloaded by users across the country.
Talking
about this new use-case launch, ShivnathThukral,
Director - Public Policy, WhatsApp, said,“We are delighted to be associated with MyGov and the
Ministry of Health. Since the beginning of the pandemic to now, we have worked
together with the singular aim of providing citizens with the most
relevant benefits in order to help communities recover quickly. Whether it's
about providing authentic Covid-related information or enabling
vaccine-certificate downloads or, now, about accelerating and easing the
process of vaccination bookings for people, our collaboration has unlocked
technology’s potential to extend benefits to citizens at scale.As a platform,
we are fully committed to supporting our Government’s efforts to help fight
this pandemic.”
“MyGov
Corona Helpdesk has been a path breaking technological solution that benefited
millions of citizens across the nation. It is a testament to the fact that when
the right platform and technology are integrated, the results are immensely
beneficial. Since its launch, MyGov Corona Helpdesk, enabled with support from
Haptik and Turn.io, has evolved into a go-to platform that is not only helping
citizens with authentic Corona-related information but is now also aiding them
in the process of vaccine booking as also finding vaccination centers and slots
and downloading vaccination certificates. It is enabling digital inclusion in
the true sense as most people find the AI based interface enabled on WhatsApp
easier to navigate. We are thankful to WhatsApp for their continued
support in helping us unlock the true potential of this chatbot for citizen
help and engagement throughout the trying times of the pandemic,” commented Abhishek Singh, CEO MyGov;
President & CEO NeGD; MD & CEO Digital India Corporation (DIC) at Govt
of India.
AakritVaish, CEO of
JioHaptikshared his view as,"MyGov Corona Helpdesk
started as a basic helpline for FAQs during the start of the pandemic. We are
thrilled to see it grow into a full fledgedChatbot that can book vaccine
appointments and process certificates, in English as well as Hindi."
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